ASSESSMENT OF PATIENTS SATISFACTION WITH PHYSIOTHERAPY CARE

T O Olatunji, M O Ogunlana, M A Bello, S O Omobaanu

Abstract


Patients' satisfaction has not been closely monitored in Physiotherapy and limited studies exist in this area ofallied health services. This study focused on patients' satisfaction with Physiotherapy services in the Federal Medical Centre, Abeokuta, Nigeria (FMCA). A self administered questionnaire in English and Yoruba versions, was distributed to 51 respondents (Patients and Patients' proxies) who had received Physiotherapy care at the Physiotherapy outpatient department of the FMCA. Respondents' consent was sought. Questionnaire distribution and collection was done by a health record clerk of the FMCA. Respondents revealed that they were largely satisfied with; the amount of privacy they received during Physiotherapy treatment. The respondents were equally satisfied with Physiotherapists' character, the pieces of advise given to them on their health, overall care, interest shown, explanation oftreatments, willingness to listen, explanation ofproblem, answers given, physiotherapists' skill and ability, courtesy and respect. The participants were however not satisfied with the small amount time spent with them and the cost of treatmentpersession. The study concluded that the participants were well satisfied with the physiotherapy care but the cost may be a barrier for benefiting from physiotherapy
intervention.

Keywords


Assessment, Satisfaction, Physiotherapy, Patients

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